Personal Information Non-Disclosure
It’s important for safety not to disclose your personal info like your full name, address or phone number when you invite a provider or send a message on ReqLax.
Ask for more profile pictures if you want to check the authenticity of a Provider you’re about to work with.
Don’t be shy to ask your Provider to show the drivers licence or other form of ID before commencing the task. If you are getting a trade related order done, ask for a trade licence ID.
Try to be as specific as possible when you communicate with Providers about your order. This helps to make sure both parties are always on the same page. Don’t be afraid to ask the Provider about the products, services, or rentals before commencing the order.
Don’t pay the Provider for your order until it has been completed and you are satisfied. If you are ever in a situation where you are not satisfied with the order delivery, try to work with the Provider to sort it out.
If you ever feel uncomfortable with another Provider at any stage in the process, you should let us know. If at any time you feel in danger you should always call emergency.
You should try to communicate through ReqLax private messaging. If anything needs to be sorted in the interest of trust and safety, it’s all there in writing. Avoid using any communication outside ReqLax to ensure that everything is documented on ReqLax platform.
Whether you are a provider completing an order on ReqLax, or a customer getting a provider to complete your orders, here are a few tips you can follow to make you get the most out of the ReqLax platform in a quick, easy and safe way.
Before you commit to fulfill an order, ask as many questions as you need to ensure that you can meet expectations and earn positive reviews.
When first meeting, avoid meeting the people in a private place with closed doors and try to meet people in a public place like a busy street, office or café before going elsewhere.
Upload extra photos on your profile and choose photos that clearly show your face. This lets people know you are happy to show who you are and ready to fulfill the order with good intentions.
Always let someone else know when you are delivering an order and where you’ll be. Remember to keep in touch and stay contactable on your mobile.
If you feel unsafe about the order you are about to deliver or the place that you have to go to, then ask the customer as many questions as you can to clear any doubts, and if you ever feel like you are in danger call emergency.
Enroll in ReqLax Pro program to increase the trust level of your profile. This lets people know you are vetted and you’re a trustworthy person.